5001 Voges Rd, Madison, WI 53718 | (608) 555-1234 |
2200 S. Ashland Ave, Green Bay, WI 54304 | (920) 555-5678
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At Temperature Systems Inc., our warranty team is here to make things right. We manage all warranty claims for the products we sell—quickly and efficiently. Whether it’s looking up equipment coverage, issuing credits, or coordinating product returns with our warehouse, we’ve got you covered.
For the fastest support, please follow our warranty procedure.
Send us the model number, serial number, and application type. We’ll confirm coverage.
Once the necessary parts have been identified, order them through your local store or online. All replacement parts will be billed to your account.
Return all non-CBP parts or units to TSI, or any part we request for return.
Include a completed SCA form with the returned part. Once adjudicated and approved, we’ll credit your account (minus any applicable fees).
Please remember to fill out your SCA forms with complete part and serial numbers for both the failed and replacement items—especially for compressors and coils.
Include serial numbers for both failed and replacement thermostats, user interfaces, zoning equipment, and related accessories.
Submit claims within 30 days of repair to avoid denial or penalty
Name: Bobbi Jo Hammersley
Title: Claims Administrator
Location: Madison, WI
Phone: (608) 327-2350
Email: [email protected]
Name: Paige Cretton-Presnell
Title: Claims Administrator
Location: Green Bay, WI
Phone: (608) 327-2382
Email: [email protected]
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